• Online via
  • By phone every workday between 9 am & 12.30 pm and from 1.30 pm to 6 pm (close from 24/12 - 2pm & 25/12)
    • From Belgium | Tel. 070 345 345 | € 0.30  per minute
    • From the Netherlands | Tel. 0900 45 000 45 | € 0.45 per minute
    • International | Tel. +32 34 0000 34


Payments via bank transfer are accepted until 5 December.
Payments via Visa, Mastercard, Bancontact and Ideal are accepted continuously.


E-tickets that are payed for, will be sent by email until 30 December.
Unnumbered tickets and tickets requested to be sent by post will be arriving via regular mail until 16 December, after receipt of payment.

Buying a ticket on-site

We open the cash desk every day 1 hour before the first competition starts.
Further information from 26/12: +32 (0)15 560 547.  

Points of attention

  • Your ticket will be scanned at the main entrance! When leaving the hal, please scan your ticket if you wish to return to the hall later.
  • Wheelchair users need to buy a ticket, but their companion will receive 1 free entrance pass. These tickets can only be ordered by phone. A special platform is provided.
  • Children up to 5 years of age get free access to the main hall. If they need to use a seat at the A Arena, they need a ticket.
  • There are no separate tickets available that only allow access to the main hall or the New Year arena.
  • Tickets are non-refundable. Pre-sale prices include reservation costs but not the delivery of the tickets. .